If you don't find the answer to a question you may have, or if you need any further assistance, please contact us at cct@childcareresources.org.

How do I know what courses I've already taken on ChildCareTraining.org?

A list of the courses you have successfully completed can be viewed on your user profile. On the top of your user profile page is the SUCCESSFULLY COMPLETED COURSES section. The courses you have successfully completed are listed under this section.

Please note that courses completed on ChildCareTraining.org before March 2009 will not be listed in this section.

How do I enroll in a course?

To enroll, select a course from the Course Catalog. You will be taken to the course's summary page. View the descripton of the course, then click the Enroll Now button to enroll. Click the Send Payment button to pay for the course. You will be directed to the PayPal website, where you can enter your credit or debit card information. Once your payment has been authorized, PayPal will provide a link to enter the course.

How do I print my course to read?

If you prefer to read the course content on paper, you may print the course. To do so, you will need to open the content for each Module and print the material. Print these pages as you would any other webpage, which is typically done by selecting File then Print or use the keyboard shortcut, Ctrl+P (press Ctrl key then P key) on your keyboard.

Note: Your quizzes and activities CANNOT be completed on paper. You must complete these online. We do not accept email or faxed responses. You MUST complete the course's quizzes and activities on the website.

How long do I have to complete my course?

You have 60 days to complete a course from the day of registration. After 60 days, you will automatically be dropped from the course.

Do I have to log on and complete the entire course all at once?

You may log off and on as many times as necessary, as long as you complete and submit the course within 60 days of registration.

How do I submit my online writing activity?

If your module activity (e.g. Module One Activity) is an online writing activity then on the module activity page, click on the "Add submission" button. Type in your response in the provided text box. Once you're finished, click on the Save changes button. You have now completed the activity.

How do I upload a file for one of my activities?

To upload a file:

1. Click the Add submission button or Edit submission button.
2. In the File submissions section, click Add...
3. On the left column of the File picker window, click Upload a file.
4. On the right column of the File picker window, click the Browse... button.
5. On your computer, locate and click on the file. Then click the Open button.
6. Click the Upload this file button.
7. You will see your file added below.
8. Repeat steps 2-6 for uploading more files.
9. When you are done, click the Save changes button.

Once your file(s) have been uploaded, it will appear in the Submission status section of the module activity page.

How do I know that my course was submitted for grading?

Your course will automatically be submitted for grading when you complete all quizzes and activities. Upon submitting the last assignment, you should receive a popup and an email notifying that your course has been submitted.

I lost my Certificate of Completion. How can I get a replacement?

Please contact technical support at 406.728.6446 or cct@childcareresources.org for a replacement Certificate of Completion.

I do not have Microsoft Word?

Some of our files require Microsoft Word in order to access its contents. However, if you don't have Microsoft Word, you can download a free office suite from http://www.openoffice.org. This is an open source website that provides free programs for students.

What is the course page?

The course page is the dashboard of the course. It displays an overview of the entire course.